Customer Service Specialist

Delta Dental of Washington•Spokane, WA

6d•Onsite

About The Position

As a Service Specialist, you’ll be the friendly, knowledgeable voice our customers rely on—whether over the phone or through other channels. You’ll play a vital role in delivering exceptional service experiences that are informative, solution-focused, and genuinely human. In this entry-level role, you’ll be empowered to solve problems, answer questions, and guide individuals with empathy, professionalism, and strong technical skills. We’re looking for someone who brings a deep sense of accountability and integrity to every interaction. Join our mission-driven team and start building a meaningful career in customer service, where your passion for helping others truly matters.

Requirements

Clear, friendly, and professional communication skills in both verbal and written communication
Highly detail-oriented, with strong follow-through and a commitment to delivering exceptional customer experiences
Organized and deadline-driven, with a proven ability to manage tasks efficiently and stay on track
Motivated and growth-minded, with a strong desire to excel and continuously develop new skills
Comfortable navigating multiple systems and tools, with the ability to quickly learn new technologies and processes.
Authorized to work for any employer in the United States
Ability to pass a criminal background check
High school diploma or general education degree (GED) with customer service-related experience preferred

Nice To Haves

Bilingual (English/Spanish) skills are preferred, but not required, to provide inclusive, accessible, and effective service to all customers.

Responsibilities

Successfully complete required training and maintain up-to-date knowledge of products, policies, and procedures.
Deliver accurate, professional, and customer-focused support via phone and written correspondence.
Resolve inquiries on the first contact whenever possible. Ensuring every customer feels heard, valued, and fully informed.
Accurately document all interactions for tracking and analysis.
Understand and contribute to departmental and operational goals.
Escalate concerns appropriately and professionally.
Manage workloads effectively by multitasking and prioritizing tasks.
Demonstrate accountability, integrity, and professionalism in all interactions, both internally and externally.
Embody our OneTeam Values—Accountable, Courage, Curious, Inclusive, and Integrity—in every aspect of your work.
Perform other duties as needed.