Customer Service Specialist - Senior Wellness

ENCORE WELLNESS THERAPY • Paradise, NV

12d • $17 - $17 • Onsite

About The Position

Encore Wellness is seeking a friendly Front Office/Customer Service Specialist in Las Vegas, Nevada. The role supports members and patients by greeting them, managing check-ins and check-outs, handling clerical guest requirements, and providing exemplary customer service. The ideal candidate is self-motivated, organized, flexible, reliable, courteous, friendly, and able to learn in a fast-paced environment. The schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m.

Requirements

• Current CPR certification, or willingness to obtain it while employed.
• Good computer skills.
• Ability to work in the United States without sponsorship.
• Spanish bilingual ability is required.

Nice To Haves

• Medical or fitness front office experience is highly preferred.
• Fitness or personal training experience is preferred.

Responsibilities

• Greet guests, determine the nature of their visit, and process them appropriately.
• Receive and process payments.
• Schedule new and follow-up appointments and request transportation when appropriate.
• Process Physical Therapy referral authorizations.
• Answer and transfer telephone calls, take messages, and follow up with appropriate action.
• Inform members about wellness programs available in the center and virtually.
• Sanitize areas to provide a clean and safe environment for members and staff.
• Assist with gym member check-ins.
• Guide new members through logging into the virtual Wellness Everywhere program.

Benefits

• Three weeks of PTO during the first two years and four weeks beginning in the third year.
• Health benefits offered on the first of the month following 60 days of employment.
• Company-paid Basic Life and AD&D Insurance.
• 401(k) with Traditional and Roth options, following 90 days of employment.
• Paid holidays, including one for the employee's birthday.
• Competitive pay depending on experience.
• Monday–Friday schedule with no weekends.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed