Customer Service Specialist
About The Position
Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world’s most in demand and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life’s essentials - and creates lasting value for its colleagues, customers, and other stakeholders. The Customer Service Specialist responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. This role works with little guidance and oversight and serves as a first-level escalation for predominantly routine customer problems and needs, but may require deviation from standard screens, scripts, and procedures. Typically possesses a high school diploma and 2-4 years of experience.
Requirements
- Demonstrated skills in verbal and written communication.
- Proficiency in MS Office Suite and knowledge of ERP Systems (LN a plus).
- Basic knowledge of office equipment (i.e., copiers, fax machines, calculators, etc.).
- Good organizational and data entry skills.
- Attention to detail.
- Self-starter that can work with minimal supervision.
- High school diploma and 2-4 years of experience.
Nice To Haves
- Knowledge of ERP Systems (LN a plus).
Responsibilities
- Work onsite from 8:00 AM to 5:00 PM or 7:00 AM to 4:00 PM (Monday through Friday) in a manufacturing environment.
- Interacts with customers and Greif Sales to provide intermediate-level support and complex information on products and services.
- Maintains customer accounts and records of customer interactions with details on inquiries, complaints, or comments.
- Communicates pricing, shipping dates, and appropriate order information to the customers to ensure order fulfillment and satisfaction.
- Works with Accounting, Sales, and Brand Management to set pricing, credits, and shipping details for new and existing customers.
- Collects and enters orders for new or additional products or services through ERP System (LN).
- Maintains ship and samples logs to identify orders ready for scheduling.
- Arranges transportation of loads to ship or receive via BlueJay, working closely with the Logistics Team for issues or problems.
- Reconciles orders and records, creating a cradle-to-grave order packet to identify purchase order, order acknowledgment, and invoice/billing.
- Verifies billing in the ERP System, investigating potential issues behind billing errors.
- Weekly review and sign off of shipping variations and authorizations for Accounting.
- Provides historical data on customer orders, making recommendations for stock orders based on customer order history.
- Conduct monthly inventory entry into ERP System for counted materials.
- Assists Production with records maintenance, labels creation, and filing.
- Assists with problem-solving and root cause analysis for late deliveries and other customer issues.
- Participates in Plant Safety Activities, CBSQ, Safety Observations, Safety Training.
- Performs other duties as assigned.
Benefits
- medical
- dental
- paid time off
- other competitive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
