Customer Service Specialist
About The Position
Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. Job Summary: The Customer Service Representative performs a variety of support duties within the DME department. The work performed in this position helps expedite the billing for the DME closets, fill orders for patients for DME items, and assist with sales in the storefront.
Requirements
- This position requires excellent customer service skills, both internal and external, strong organizational skills, strong interpersonal communication skills combined with the ability to multitask, typing/keyboarding skills, basic math skills, and basic insurance, Explanation of Benefits and patient account knowledge.
- High School Diploma plus experience with DME equipment required.
- Lifting up to 50 pounds, standing or sitting for extended periods of time, as well as repetitive use of hands and fingers.
Responsibilities
- Assist with completing billing for DME items dispensed from the closets and from the storefront in a timely manner and according to insurance guidelines
- Assist with delivering stock to the closets and ensuring closets are in good physical condition
- Deliver items as needed to customers from the DME storefront
- Assist with receiving inventory and unpacking, assembling, and stocking inventory in the DME storefront
- Provide coverage to the DME storefront as needed - this will involve waiting on customers, answering the phone, checking messages, and other necessary tasks that arise
- Assist with cleaning and repair of rental equipment
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Complete necessary paperwork to ensure Medicare and insurance guidelines are met when applicable
- Follow proper procedure for taking payments for items sold from the DME storefront and payments on accounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
