Customer Service - Part-Time / San Antonio

Barkaritaville Pet Resort•San Antonio, TX

2d•Onsite

About The Position

Barkaritaville Pet Resort of San Antonio, TX is looking to hire a Part-Time Customer Service Specialist to provide 5-star service that gets people talking and tails wagging. This position starts at $16.00/hr, depending on experience. Part-Time positions will also be eligible for company-sponsored employee benefits including 401K, continuing education, tips and discounts on products and services! Barkaritaville Pet Resort is a full-service, state-of-the-art, pet resort in San Antonio, TX which was created and designed to provide a stress-free, home-like, and fun environment for pets. We offer lodging, grooming, daycare, and training. We are locally owned and managed with 25+ years of experience in the pet industry. Whether for a day or a whole vacation, each pet's stay is tailored to their needs and preferences. Our staff is upbeat and happy, professionally dressed, and knows what's expected of them. We all participate in continuing education to keep our skill set fresh and up-to-date. As a Customer Service Specialist, you arrive each day doggedly determined to provide quality and efficient customer service to each and every client--both two-legged and four-legged. As the first point of contact for most of our services, you play an essential role in establishing trust with both current and future clients. You are always professional as you take reservations, answer questions, and resolve concerns both in person and over the phone. As you check animals in for services, you greet clients warmly, listen carefully, and ensure that each pet parent's instructions and needs are addressed. You handle client billing and daily cash reports with attention to detail and accuracy. Since pet care is the core of our operations, you also assist with all aspects of pet care as needed. You thrive in this busy, fast-paced environment where there are always pets and people to interact with, as well as phones to answer.

Requirements

High school diploma or equivalent
Customer service experience 3+ years
Ability to multi-task well
Handle fast paced environment
Phone skills
Computer literacy with ability to use in-house software, Microsoft Office
Ability to learn and remember information accurately
Ability to handle animals in a humane and gentle manner at all times
Passion for people and pets
Little or no absenteeism
Must be available before Holidays and Weekends

Nice To Haves

Previous experience at a pet resort or similar environment is a plus but not necessarily required
Positive, can-do attitude
Team player
Reliable, dependable, and punctual
Excellent communication skills
Highly organized and able to prioritize tasks effectively

Responsibilities

Provide 5-star service
Take reservations
Answer questions
Resolve concerns both in person and over the phone
Check animals in for services
Greet clients warmly
Listen carefully
Ensure that each pet parent's instructions and needs are addressed
Handle client billing and daily cash reports with attention to detail and accuracy
Assist with all aspects of pet care as needed