Customer Service Specialist

Amentum•McLean, VA

5d•$34•Onsite

About The Position

This role involves receiving customer service calls and work-order requests via telephone, computer network, or in-person. The data from these requests is entered into a computerized maintenance management system or an automated database. The position operates on an eight-hour work schedule, Monday through Friday, with assigned shift coverage between 6 am and 5 pm. The specialist will handle inbound and outbound calls professionally, create service/work requests, research and complete external work requests for non-contracted sites, assemble routine correspondence using MS Office, and maintain electronic and manual files. The role also includes recording daily events, reporting employee queries and call-offs, supporting safety guidelines by reporting hazards and incidents, and serving as a backup for the Building Operations Specialist. Adherence to all company policies and procedures is required, along with performing other assigned duties.

Requirements

Customer service experience: telephonic, automated, and in-person.
Strong interpersonal skills and ability to communicate in a customer-focused manner.
Ability to adapt to frequent change and a hectic, fast-paced work environment.
Able to communicate clearly and effectively, including orally, over telephone, and in writing, using proper grammar, spelling, and punctuation.
Ability to comprehend written and oral instructions.
Must have reliable transportation.
Must possess and maintain an active U.S. government TS/SCI clearance with polygraph.
U.S. citizenship is required to maintain a TS/SCI clearance with polygraph.

Nice To Haves

Facilities and operations experience.

Responsibilities

Handle all inbound and outbound calls in an articulate, professional, customer focused manner.
Receive and create service/work requests using multiple databases.
Research, review, and complete all Metro Area external work requests for non-contracted sites (approximately 48 locations).
Assemble, format, and/or author routine correspondence from various files or rough draft format using MS Office applications.
Photocopy and print routine reports and correspondence and distribute to the appropriate personnel.
Record daily events into an electronic log.
Maintain electronic and manual files and resources.
Demonstrate proficient use of computers and computer software for recording, modifying, and tracking data.
Receive and report employee queries and call-offs in accordance with company policies and directives.
Support and contribute to company safety guidelines and regulations through receiving, compiling, and reporting identified hazards, incidents, and injury notifications.
Provide assigned shift coverage between 6am and 5pm.
Serve as backup for the Building Operations Specialist if needed.
Follow all policies and procedures.
Perform other duties as assigned.