PT Customer Service Specialist- Community Center

City of Port St. Lucie•Port St. Lucie FL 34984, FL

11d•Onsite

About The Position

This position involves entry-level recreational work focused on monitoring and supervising designated recreation programs and instructing in various recreational activities. The role aims to facilitate public trust and confidence in the City. The schedule is varied, including evenings, weekends, and holidays. This position is considered an "Essential Position" for emergency management, requiring 24/7 availability during City of Port St. Lucie emergencies as determined by City Administrators, Emergency Manager, or City Officials. The starting salary range is $19.25 - $22.13, depending on qualifications.

Requirements

Graduation from an accredited high school or possession of an acceptable equivalency diploma required.
CPR/AED training is required to be obtained within 270 days from date of hire.
Possession of valid driver’s license and maintenance of clean driving record required with the ability to obtain a valid Florida driver’s license within 30 days from date of hire.
Knowledge of Microsoft Suite, including but not limited to Excel spreadsheet software and Microsoft Word processing software.
Ability to establish and maintain effective working relationships with employees and the public.
Ability to plan, organize and carry out daily and special programs.
Ability to communicate both orally and in writing.
Ability to focus on the positive in every situation.
Ability to model respect for individuals, teams, and the organization.
Ability to stay centered when challenged.
Ability to work under pressure and meet deadlines.
Ability to follow through with assigned tasks.
Employee is regularly required to sit, talk, hear, and use hands to finger, handle, or feel.
Employee is frequently required to walk and reach with hands and arms.
Employee is occasionally required to stand and stoop, kneel, crouch, or crawl.
Employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Steel-toe or composite shoes are mandatory.

Nice To Haves

A minimum of one (1) year of recreation experience preferred.
Knowledge of desktop publishing and recreational registration programs is preferred.
Knowledge of various recreational activities and programs.
Knowledge of programs and activities.
Skills in organizing activities and promoting a safe environment.

Responsibilities

Accepts payments and processes receipts for programs and facility rentals.
Utilizes RecTrac software and maintains monthly reports regarding memberships and class/program attendance.
Accepts registrations for programs and provides customer service.
Sells program tickets, memberships to facility, and enters registration for recreation/fitness programs.
Monitors, oversees, maintains, and sets up equipment throughout the Recreation/Fitness division, Event Center, Community Center fitness area, and assigned recreational programs such as special events, athletic leagues, center activities and programs, dances, and game room, pickleball, youth and adult athletic leagues, etc.
Maintains equipment and facilities by performing manual labor, painting, and semi-skilled work.
Maintains facility, inside and outside; performs litter control functions; general janitorial and housekeeping functions; and other manual labor tasks.
Sets up chairs and tables for meetings/events/programs and clears area after meetings/events/programs.
Disseminates information to public via email, telephone, or in-person.
May instruct assigned recreational/ special events, athletic leagues and activities, center programs, dances, hayrides, etc.
Assists in front desk/floor coverage to the fitness center and/or recreation desk of the Port St. Lucie Event Center or the Community Center.
Assist in fitness and/or recreation division when hosting special events at the Port St. Lucie Event Center, Community Center (and other locations).