Full-Time Weekend Customer Service Specialist (Onsite – Denver)
GigSmart•Denver, CO
•Onsite
About The Position
We're hiring a Week to Weekend (Flexibility on five days, example Wednesday to Sunday) Customer Service Specialist to keep GigSmart customers supported when they need it most — the busy Saturday and Sunday hours when flex workers and businesses are running full speed. You'll handle questions, resolve issues, and make sure shifts go off without a hitch.
Requirements
- Full-time position with availability to work weekend shifts onsite in Denver (examples of schedule would include having Tuesday and Wednesday or Wednesday and Thursday as your days off)
- 1+ year of B2B customer service experience
- Strong written and verbal communication
- Calm and professional under pressure
- Detail-oriented with excellent organizational skills
- Comfortable in a fast-paced, tech-driven environment
- Experience with HubSpot or similar CRMs
Nice To Haves
- Familiarity with marketplace or staffing platforms
- Bilingual (English/Spanish) a plus
Responsibilities
- Handle inbound customer support across phone, chat, and email on weekends
- Resolve shift-related questions for both businesses and flex workers
- Complete gig corrections accurately and on time
- Escalate complex issues to weekday leads with clean documentation
- Log every customer interaction in HubSpot
- Support both worker and business accounts with empathy and clarity
- Spot patterns and surface them to the broader support team Monday morning
Benefits
- Comprehensive health and dental insurance
- Paid time off
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
