Full-Time Weekend Customer Service Specialist (Onsite – Denver)

GigSmart • Denver, CO

9d • Onsite

About The Position

We're hiring a Week to Weekend (Flexibility on five days, example Wednesday to Sunday) Customer Service Specialist to keep GigSmart customers supported when they need it most — the busy Saturday and Sunday hours when flex workers and businesses are running full speed. You'll handle questions, resolve issues, and make sure shifts go off without a hitch.

Requirements

• Full-time position with availability to work weekend shifts onsite in Denver (examples of schedule would include having Tuesday and Wednesday or Wednesday and Thursday as your days off)
• 1+ year of B2B customer service experience
• Strong written and verbal communication
• Calm and professional under pressure
• Detail-oriented with excellent organizational skills
• Comfortable in a fast-paced, tech-driven environment
• Experience with HubSpot or similar CRMs

Nice To Haves

• Familiarity with marketplace or staffing platforms
• Bilingual (English/Spanish) a plus

Responsibilities

• Handle inbound customer support across phone, chat, and email on weekends
• Resolve shift-related questions for both businesses and flex workers
• Complete gig corrections accurately and on time
• Escalate complex issues to weekday leads with clean documentation
• Log every customer interaction in HubSpot
• Support both worker and business accounts with empathy and clarity
• Spot patterns and surface them to the broader support team Monday morning

Benefits

• Competitive base salary
• Opportunity to grow within a dynamic technology forward company
• Opportunity for increased responsibilities and career advancement
• Collaborative team environment
• Comprehensive health and dental insurance
• Paid time off
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed