Customer Service Specialist
About The Position
The Customer Service Specialist is responsible for handling questions and/or concerns regarding billing or payment issues for both hospital and physician services presented by our customers on the phone or in person. Customer Service Specialist should possess basic knowledge of policy and processes utilized by the Combined Billing Office and use system programs and edits to efficiently assist customers without transferring or referring to others. Customer Service Specialist will be responsible for scanning of financial documentation received on accounts to the electronic record and proper indexing of those records. The Customer Service Specialist will be responsible for accurate and timely distribution of mail to appropriate office staff. Customer Service Specialist will be responsible for the daily reconciliation with our Early Out and Bad Debt vendors on files received or transmitted. They should troubleshoot and mitigate corrective actions needed to rectify known issues. Responsible for working and maintaining work queues associated with the position. Lives the Mission, Vision, Values and Philosophy of the department and Saint Francis Medical Center. Constantly works with and maintains restricted or confidential information from many sources within the Medical Center. Any and all duties as assigned by Assistant Manager, Manager or Director.
Requirements
- High School Diploma or equivalent- required
- Minimum of one (1) year healthcare, finance, business, call center, or customer service experience- preferred
Nice To Haves
- Accounting courses or training- preferred
Responsibilities
- Handling questions and/or concerns regarding billing or payment issues for both hospital and physician services presented by our customers on the phone or in person.
- Possess basic knowledge of policy and processes utilized by the Combined Billing Office and use system programs and edits to efficiently assist customers without transferring or referring to others.
- Scanning of financial documentation received on accounts to the electronic record and proper indexing of those records.
- Accurate and timely distribution of mail to appropriate office staff.
- Daily reconciliation with our Early Out and Bad Debt vendors on files received or transmitted.
- Troubleshoot and mitigate corrective actions needed to rectify known issues.
- Responsible for working and maintaining work queues associated with the position.
- Lives the Mission, Vision, Values and Philosophy of the department and Saint Francis Medical Center.
- Constantly works with and maintains restricted or confidential information from many sources within the Medical Center.
- Any and all duties as assigned by Assistant Manager, Manager or Director.
Benefits
- Saint Francis Healthcare System is committed to a compensation philosophy that aligns to the fiftieth percentile of the marketplace, while also crediting applicable and/or relevant work experience when computing compensation offers for selected candidates. Internal equity is factored into all offers presented to candidates.
- A relevant and up to date general benefits description may be found on our website: https://www.sfmc.net/careers/benefits/
- Saint Francis Healthcare System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.
- In compliance with the ADA Amendments Act (ADAAA) should you have a disability and would like to request an accommodation in order to apply for a currently open position with Saint Francis Healthcare System, please call 573-331-5152 or email us at [email protected].
- Saint Francis Healthcare System supports the overall health and wellness of our colleagues by discouraging the use of tobacco and nicotine products. If you are selected for a career opportunity with our organization, and are a tobacco or nicotine user, you will be required to complete a tobacco/nicotine cessation program within your first year of employment. This program is free of charge as part of our Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
