Customer Service Specialist - CSS

Mobile Communications America Inc•Brunswick, GA

24d•Onsite

About The Position

MCA, a trusted advisor for wireless communications, data, and security services, is seeking a Customer Service Specialist for its Brunswick, GA, location to support its fast-growing MSS division. MCA values service, growth, teamwork, and safety, and is a Military Friendly Employer welcoming veterans. The company offers competitive compensation and benefits, prioritizing both work and enjoyment. The ideal candidate will ensure customers are served in a timely and positive manner and that the front office runs smoothly. This position requires strong communication skills, multitasking abilities, proficiency with multi-line phone systems, and strong typing and computer skills.

Requirements

3-7 years experience in customer operations or related fields, such as Customer service, Scheduling/Dispatch, AP/AR (Collections, setting up billing, etc.), Purchasing, Shipping/Receiving, Inventory, Radio program and troubleshooting.
Must possess a High School Diploma or GED (Associate Degree Preferred).
Must possess excellent knowledge and experience using Microsoft Office Products inclusive of Microsoft Word, Microsoft Excel, and Outlook.
Must be able to interact and communicate professionally in both spoken and written form within all levels of the organization.
Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
Strong organizational and administrative skills. Detail oriented.
Discreet and able to handle confidential and proprietary information appropriately.
High level of integrity.

Nice To Haves

Background in accounts receivable and purchasing is a plus.
Experience in an office setting is preferred.

Responsibilities

Serves as a customer service role model for others.
Able to resolve customer service issues with little to no supervision.
Establish relationships with major customers and vendors out of their locations.
Trains and mentors other customer operations staff.
Assist all customers in a professional manner. First point of contact to greet customers and visitors.