Client Service Specialist (CSS)

People People•Olathe, KS

5d•Onsite

About The Position

The Client Service Specialist (CSS) serves as the primary operational contact for clients and provides exceptional service by supporting advisors throughout the client relationship. The CSS is responsible for account administration, client onboarding, account maintenance, cash management requests, and ensuring all client interactions are handled accurately, professionally, and in accordance with SEC regulations and firm policies. This position will also share responsibility for greeting and directing clients and other visitors; for screening and routing telephone calls and performing a variety of other office duties. The ideal candidate is highly organized, detail-oriented, client-focused, and capable of managing multiple priorities while maintaining confidentiality and regulatory compliance.

Requirements

Associate's or Bachelor's degree preferred.
Equivalent financial services experience considered.
2–5 years of client service or operations experience in: Registered Investment Advisor (RIA), Wealth Management Firm, Broker-Dealer, Financial Institution.

Nice To Haves

SEC Registered Investment Advisor environment
Charles Schwab Advisor Center
AdvisorEngine CRM
Tamarac portfolio management software
Microsoft Office Suite
Adobe Acrobat
Electronic document management systems

Responsibilities

Deliver outstanding service to clients by phone, email, and in person.
Serve as the first point of contact for routine client service requests.
Build and maintain positive client relationships consistent with the firm's fiduciary duty.
Respond promptly to client inquiries and coordinate follow-up with advisors.
Schedule client review meetings.
Maintain accurate client records and documentation.
Coordinate the onboarding process for new clients.
Prepare and process new account paperwork.
Assist clients with account documentation and electronic signature processes.
Monitor account opening status and resolve outstanding items.
Verify all required documentation has been received before submission.
Process client requests including: Beneficiary updates, Address and contact information updates, Account registrations, Money movement between internal and external accounts, Trust and estate documentation.
Ensure compliance with internal controls and fraud prevention policies.
Maintain accurate client records within the firm's CRM, including: Contact information, Household relationships, Notes, Service requests, Document management.

Benefits

Salary will be commensurate with experience (80% base and 20% production).
Eligible for up to an additional $5,000 annually in incentive bonuses based on objective goals.
401(k) contributions with a 150% match of the first 6%.
Potential annual, discretionary contributions to the Profit Sharing Plan.
Group health insurance benefits fully paid for by the firm.
Dental insurance benefits fully paid for by the firm.
Vision insurance benefits fully paid for by the firm.
Life insurance benefits fully paid for by the firm.
Short-term disability insurance benefits fully paid for by the firm.
Long-term disability insurance benefits fully paid for by the firm.
15 paid personal days annually (includes sick days).
Paid holidays (all days the securities markets are closed).