Customer Service Specialist - Train On-Site Home Office Program - Salary up to $21/hour

Citi • Tucson, AZ

14d • $41,600 - $53,600 • Hybrid

About The Position

Citi is hiring Customer Service Specialists for a January training class. The role serves as a primary point of contact for clients, resolving service inquiries and representing the bank in a manner consistent with its client-service standards. The position includes comprehensive paid training, structured onboarding, supportive leadership, and opportunities for internal career progression.

Training takes place on-site at 4600 Houston Dr., Florence, Kentucky. After successfully completing on-site training, employees may have the option to work remotely through the Home Office Program, provided they meet role performance standards and have appropriate home working conditions and the required technology setup. The posting describes the position as full-time and advertises pay of up to $21 per hour. A separate listing section identifies Tucson, Arizona as the primary location and gives an annual salary range of $41,600–$53,600.

Requirements

• One to three years of experience in a customer-facing or service-oriented role, such as retail, hospitality, call center, or financial services.
• Demonstrated ability to handle and resolve client inquiries effectively.
• Proficiency in Microsoft Office and Windows operating systems.
• Excellent data-entry skills and ability to multitask across systems in a fast-paced environment.
• Clear, confident verbal and written communication skills and the ability to engage clients professionally in diverse situations.
• Strong active listening, judgment, and problem-solving skills.
• High school diploma or equivalent GED.
• An attached resume is required for consideration.

Responsibilities

• Serve as the primary point of contact for clients and evaluate and resolve service inquiries across multiple channels.
• Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks accurately and efficiently.
• Build and maintain working knowledge of Citi products and services to provide informed support tailored to client needs.
• Identify potential risks in client interactions and use sound judgment to determine solutions that meet client needs while protecting the business.
• Follow compliance standards, ethical conduct, regulatory requirements, and Citi policies in every client interaction.
• Deliver an exceptional client experience against defined service metrics, with a focus on first-call resolution.

Benefits

• Medical, dental, and vision coverage effective on the first day, as described in the posting.
• 401(k) retirement plan with company matching.
• Tuition reimbursement.
• Paid time off, including vacation, personal days, sick leave, and paid company holidays.
• Employee assistance program, mental health resources, and wellness coaching.
• Structured onboarding, supportive leadership, and internal career progression pathways.
• Life, accident, and disability insurance.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED