Customer Service Specialist - Train On-Site Home Office Program - Salary up to $21/hour

Citi • Florence, AL

14d • $41,600 - $53,600

About The Position

Citi is hiring Customer Service Specialists for its Florence, Kentucky site, with a January training class. The position begins with required on-site training at 4600 Houston Dr., Florence, KY 41042. After successfully completing training, employees may have the option to work remotely through the Home Office Program if they meet performance standards and have suitable working conditions and the required home technology setup.

Customer Service Specialists represent Citi in client interactions, resolve inquiries, and work to deliver accurate, timely service and first-contact resolution. The role involves navigating multiple systems, learning Citi products and services, assessing potential risks, and following applicable regulations and company policies. The position is full-time and offers a salary range of $41,600 to $53,600 annually. An attached resume is required for consideration.

Requirements

• 1–3 years of experience in a customer-facing or service-oriented role, such as retail, hospitality, call center, or financial services, including demonstrated ability to handle and resolve client inquiries.
• Proficiency in Microsoft Office and Windows operating systems.
• Excellent data-entry skills and ability to multitask across systems in a fast-paced environment.
• Clear and confident verbal and written communication skills, with ability to engage clients professionally in diverse situations.
• Strong active-listening skills, sound judgment, and problem-solving abilities.
• High school diploma or equivalent (GED).
• An attached resume is required for consideration.

Responsibilities

• Serve as the primary point of contact for clients and evaluate and resolve service inquiries across multiple channels.
• Navigate multiple computer systems and customer service platforms while addressing account inquiries and completing assigned tasks accurately and efficiently.
• Build and maintain working knowledge of Citi products and services to provide relevant support tailored to client needs.
• Identify potential risks in client interactions and use sound judgment to determine solutions that meet client needs while protecting the business.
• Uphold compliance standards, ethical conduct, regulatory requirements, and Citi policies in client interactions.
• Deliver an exceptional client experience against defined service metrics, with a focus on first-call resolution.

Benefits

• Medical, dental, and vision insurance effective on the first day.
• 401(k) retirement plan with company matching.
• Tuition reimbursement.
• Paid time off, including vacation, personal days, sick leave, and paid company holidays.
• Employee assistance program, mental health resources, and wellness coaching.
• Structured onboarding, supportive leadership, and internal career progression pathways.
• Life, accident, and disability insurance.
• Wellness programs.
• Eligible employees may receive discretionary and formulaic incentive and retention awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED