Customer Service Specialist - Multiple Locations

Salt Lake County•Holladay, UT

4d•Onsite

About The Position

Provides public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries, and resolve customer account problems. Fills and processes holds and performs a variety of other clerical tasks.

Requirements

One (1) year of direct customer service experience.
Must successfully complete the Library Software and cash handling procedures training within sixty (60) days of hire date.
Must pass a required pre-employment background check.

Nice To Haves

Knowledge of basic library processes
Knowledge of basic cash handling procedures
Knowledge of general office methods and procedures
Ability to perform data entry/keyboarding
Ability to operate a PC and other library equipment
Ability to problem solve and resolve conflict
Ability to use software programs
Ability to perform alphabetic and numeric sorting and shelving
Ability to read, write, and communicate in English
Ability to deal tactfully and courteously with the general public
Ability to concentrate and accomplish detail-oriented tasks
Ability to organize workloads and prioritize tasks to adhere to deadlines
Ability to respond quickly to changing priorities

Responsibilities

Provides public service at the Circulation Desk in person and on the phone.
Collects payments for fines, fees, book sale items, and supplies.
Resolves customer account problems. Waives or negotiates payment of charges, as appropriate.
Checks library materials in/out, places holds, renews items, searches for and retrieves materials.
Assists and trains customers to operate library equipment; troubleshoots basic equipment malfunctions.
Reviews library card applications, verifies eligibility and identification, issues and/or updates library cards.
Provides information about borrowing policies, library services, and programs, etc.
Fills and processes hold requests.
Uses PC and specialized software, payment transaction system, and other library equipment (self-check machines, laser, printer, copier, etc.)
Assists with technology troubleshooting, both for patrons and with in-house computers and machines as needed.
Performs assigned support tasks, sorting, shelving, and other clerical duties.