Customer Service Specialist
About The Position
We are seeking an experienced Customer Service Specialist with a strong background in the aerospace industry to serve as the primary liaison between ITT and a key customer account. In this role, you will be responsible for managing customer orders and supporting all routine business activities, ensuring accurate order processing, timely communication, and a high level of customer satisfaction. The ideal candidate will bring a deep understanding of aerospace customer requirements, demonstrate strong attention to detail, and effectively coordinate across internal teams to meet customer expectations and business objectives.
Requirements
- AS/AA degree or equivalent with at least 5 years of customer service experience
- Experience in the aerospace industry
- Must possess ERP system knowledge. (Experience with AS400 or Oracle is a plus)
- Demonstrated Ability to understand basic purchased order terms and conditions and closely work with contract department.
- Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers.
- Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint) to prepare spreadsheets, graphs, presentations, and reports.
- Candidate must be and well-organized, multi-tasking, self-starting individual.
Nice To Haves
- Experience with AS400 or Oracle
Responsibilities
- Purchase order management, order entry and order acknowledgment.
- Coordinate and administer customer schedule change requests.
- Maintain a high level of data integrity and adhere to department turnaround times.
- Provide post sale order status, customer and application support through completion of contract.
- Communicate with customers daily via telephone, email, and fax correspondence.
- Administer customer requirements via customer web portals as needed.
- Prepare and submit price quotes and negotiate price and delivery schedule for legacy products.
- Review and properly apply purchase order terms and conditions.
- Support Sales and Orders forecast through order, backlog and customer order performance analysis and tracking activities.
- Obtain and report supplier performance/ score card report. Resolve any discrepancies.
- Mitigate customer complaints concerning billing/invoice disputes and services rendered.
- Liaison between ITT finance and customer to provide research and support of credits and invoice re-bills.
- Interface organizationally with all supportive departments as needed to support customer needs.
- Build rapport and promote communication across internal supply chain and drive for issue resolution.
- Promote department objectives and office lean principles.
- Additional duties as assigned
Benefits
- health insurance
- 401(k)
- short and long-term disability
- paid time off
- growth and developmental opportunities
- other incentive compensation programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
