Customer Service Specialist

SPEEDY CPS LLC•Logan, UT

1d•$15 - $19•Onsite

About The Position

As a Customer Service Representative, your job will be to make our customers happy through excellent customer service during in-person and phone call interactions. You will help customers that walk into our retail location to help them identify the best products and services for their needs and be able to take calls that come to the store or you are reaching out to a customer providing order updates or letting them know when their order is ready. This is a great foundational learning position for our organization that comes with several advancement and career options. We are a high growth company and looking for high-level talent to add to our team. There will be development opportunities in all parts of the business for the right person who is a reliable employee, eye for details, good work ethic that can perform and produce results, and is willing to learn and receive feedback.

Requirements

Strong technology skill with Microsoft Office and have worked with an MIS system.
A friendly and outgoing personality.
Enjoys fast-paced working environment – ability to “multi-task”.
Has good math skills.
Has basic computer experience; ability to learn Point of Sales (POS) software for entering orders, estimates, and front counter transactions.
Demonstrates and utilizes courteous

Nice To Haves

Experience in the printing industry an advantage.

Responsibilities

Greets the customer in person.
Answers the phone.
Accurately processes callers through the phone system.
Identifies the customer and his/her project through a few questions.
Quotes turnaround from the “standard turnaround chart”.
Accurately enters correctly priced estimates and orders in POS System.
Follows up on estimates, asks for orders.
Enters orders in POS system.
Handles cash, check, or credit card transactions and deposits at front counter.
Verifies order accuracy and pricing.
Notifies customers when order is completed.
Handles customer complaints, forwards to management when appropriate.
Maintains front counter cleanliness, preparedness checklist.
Maintains front counter filing systems.
Logs new customer contacts for future follow up.
Maintains customer artwork files.
Takes complete messages for team members.
Refers customers to inside sales rep when appropriate.
Trains to become competent back-up during holidays and illnesses.
Develops customer’s trust by taking interest in the success and timely completion of their projects.
Trains to become a Certified Print Specialist.
Completes Digital Certification.
Pass on information about customers with future potential to the sales representative.