Customer Service Specialist
D & H Industries Inc•Oconomowoc, WI
About The Position
The Customer Service Specialist at D&H Industries is a results-oriented, innovative and analytical person with a drive for change. The successful candidate will be energized by change and variety. This role ensures seamless customer relations and efficient sales operations.
Requirements
- Bachelor’s degree or equivalent experience in business, supply chain, sales, or a related field.
- Customer service experience within a manufacturing environment required.
- Proficiency with CRM systems, sales databases, and MS Office Suite.
- Adept at utilizing EPICOR or similar ERP platform.
- Ability to handle multiple tasks and prioritize deadlines effectively.
- Familiarity with RFQ processing, pricing and costing, product lifecycle management, and compliance documentation.
Nice To Haves
- Experience with EDI processes and reporting tools is preferred.
Responsibilities
- Identify, evaluate, and optimize business workflows to enhance efficiency, quality, and performance. Map current processes, identify bottlenecks, and implement changes.
- Serve as a primary contact for customer inquiries, resolving issues and ensuring satisfaction through prompt and professional communication.
- Assist with sales quote documentation (RFQ's) outlining the fixed costs, itemized materials/services, and delivery terms sent within 24 hours to secure sales.
- Enhance, and maintain end-to-end customer product life cycle.
- Facilitate the management of product data, including lifecycle tracking, product launches, discontinuations, and updates.
- Own the CRM database, keeping all customer and sales records current, accurate, and secure.
- Lead and support electronic data interchange (EDI) processes to enhance order processing and data accuracy.
Benefits
- On-site clinic staffed by a Physician Assistant
- Reimbursement up to $1,000 each year for alternative medical treatments like massage therapy, yoga classes and holistic medicine.
- Raises every year if meeting performance expectations.
- Up to $2,000 in tuition reimbursement per year.
- Medical
- Dental
- Vision
- 401K
- Profit sharing
- Paid holidays
- Company-paid short-term disability
- Company-paid long-term disability
- Life & AD&D insurance
- Gain sharing bonus
- Annual Christmas bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
