Customer Service Specialist 1

Ensemble Health Partners•Show Low, AZ

1d•Onsite

About The Position

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. This position pays between $17.00 - 18.65 per hour based on experience. Must be located in the Show Low, Arizona area. The Customer Service Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.

Requirements

1-2 years experience in healthcare industry.
High School Diploma or GED
CRCR within 9 months of hire (Sponsored by Ensemble Health Partners)
Must be located within driving distance to Show Low, Arizona
Experience in physician and hospital operations
Experience in a call center
Compliance and provider relations
Customer Service and Call Center experience preferred
Critical Thinking
Problem Resolution
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences

Responsibilities

Performs all customer service and collection activities across the Revenue Cycle.
Answering patient questions regarding statements
Posting guarantor payments
Setting up payment plans within our policies
Researching and resolving issues with accounts that have been identified by patients
Reaching out to appropriate departments to resolve any requests made by patients
Connecting patients with financial counseling department for charity screening
Communicating patient balances
Meeting collection goals as set by department, and providing excellent customer service for all of our patients
Must have knowledge of all areas of the Revenue Cycle.
Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues
Performs other duties as assigned.