Customer Service Specialist

TEKsystems • Fremont, NE

2d • Hybrid

About The Position

A pharmacy benefit manager (PBM) is hiring Customer Service Representatives to support members with questions related to their prescription benefits. This is a fast-paced, customer-focused role where empathy, accuracy, and efficiency are essential. You’ll work directly with members to resolve issues, answer benefit questions, and deliver a positive service experience.

Requirements

• 2+ years of customer service experience
• Strong communication skills with a customer-first mindset
• Comfortable working in a metrics-driven environment
• Tech-savvy with working knowledge of email, Excel, and Word
• Ability to handle confidential and sensitive information with discretion

Responsibilities

• Handle approximately 30–50 inbound calls per day, with some email support
• Assist members with questions regarding prescription benefits and coverage
• Research and resolve issues using healthcare systems and internal tools
• Identify customer needs, resolve concerns, and clearly explain solutions
• Demonstrate strong active listening skills and empathy on every interaction
• Meet performance metrics including QA scores and average handle time
• Follow all call center policies, procedures, and rules of conduct

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees