Customer Service Specialist
Evans Delivery•Jacksonville, FL
•Onsite
About The Position
The Customer Service Specialist, known internally as "Capacity Services Specialist", plays a critical role in building and maintaining strong relationships with Independent Contractors and Agents while also coordinating with state agencies, vendors and internal departments for licensing, IFTA and other regulatory requirements. This role focuses on proactively identifying potential concerns, resolving issues, and providing resources to ensure a positive experience.
Requirements
- High School Diploma or equivalent
- 1+ years of experience in customer service or administration
- Proficient with Microsoft Office Suite
- Basic computer skills
- Strong typing skills
- Excellent interpersonal skills
- Ability to remain patient and calm under pressure
- Strong time management and organizational skills with the ability to quickly pivot from one task to another and reprioritize throughout the day
- Strong problem-solving skills
- Excellent communication skills
Nice To Haves
- 1+ years of experience in the trucking industry
- Associate’s degree
Responsibilities
- Serve as the corporate point of contact for Independent Contractors, maintaining regular communication to build trust and long-term relationships
- Assist drivers in resolving issues related to operations, pay, equipment, permits, or insurance by coordinating with the appropriate departments
- Order, research, and complete previous employment verifications (VOEs) in compliance with company and regulatory requirements
- Process and manage enrollment, renewals, and replacements for IRP and other third-party services including but not limited to UIIA, FEC, CBA, DAT, and ITS in compliance with state and federal regulations
- Review IRP applications for new units, ensuring all supporting documents (titles, 2290s, etc.) are complete and accurate
- Maintain organized and up-to-date records of all plate assignments while also monitoring expiration dates to avoid lapses in compliance
- Accurately manage all driver and equipment cancellations in compliance with company policies and procedures
- Coordinate driver transfers between trucks and/or Agents, ensuring seamless transitions and proper recordkeeping
- Review IRP enrollments and Independent Contractor recurring deductions to verify accuracy and ensure proper fund recovery
- Compile and organize Driver Bags and Binders for the welcome box, ensuring all necessary materials are included and presented effectively
- Track office inventory and notify supervisor when materials become low
- Receive packages from FedEx/UPS/USPS and distribute to appropriate parties; log items return by Independent Contractors
- Perform special projects as needed
Benefits
- Individual Coverage Health Reimbursement Arrangement (ICHRA)
- Dental and Vision Insurance
- Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
- Company Paid Short Term Disability Insurance
- Company Paid Long Term Disability Insurance
- Hospital Indemnity Insurance
- Long-Term Care Insurance Program
- Supplemental Term Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Employee Assistance Program
- Flexible Spending Account (FSA)
- Health Savings Account (HSA) with employer contributions
- 401K with up to 4% Employer Safe Harbor Matching
- Paid Vacation
- 8 Paid Holidays
- 1 Floating Holiday
- Identity & Fraud Protection
- Pet Insurance
- Paid on a weekly basis!
- Employee referral bonus program ($500)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
