Part Time Customer Service Specialist/Senior (Doq) - Information Desk

City of San Marcos • San Marcos, CA

11d • Onsite

About The Position

The ideal candidate for this role is a people-first problem solver with a heart for service and a mind for multitasking. You are someone who thrives on connecting with others—whether in person, over the phone, or through digital channels. You bring warmth, professionalism, and clarity to every interaction, ensuring that every customer feels heard, supported, and valued. You don’t just hear—you actively listen. You ask questions, think outside the box, and are energized by finding creative, customer-centered solutions. Whether juggling multiple tasks or collaborating with teammates, you stay composed, flexible, and ready to pivot as needed. Your approach to work is marked by initiative, curiosity, and a desire to make a meaningful impact every single day. You're a go-getter who appreciates direction but doesn’t wait to be told what needs doing—you take the lead and jump in with enthusiasm. Technology doesn’t intimidate you—it empowers you. You're comfortable working with Microsoft 365 tools (like Outlook, Word, Excel) and collaborating in Microsoft Teams. Whether you're designing a flyer, entering data, or coordinating schedules, you handle it with polish and accuracy. Your dependability makes you a key contributor to a smooth and responsive customer experience. In short, you are: A champion of Customer Experience with a service-first mindset. A strong communicator who is both kind and clear. A tech-savvy organizer who thrives in a fast-paced, dynamic environment. A curious learner who takes initiative and seeks growth. A team player who embraces collaboration and cultural inclusivity. A person who wants their work to matter and who takes pride in making a difference in their community. If this sounds like you, we can’t wait to meet you.

Requirements

• Knowledge of customer service; modern office methods and practices; filing systems; receptionist and telephone techniques; correspondence; proofreading and editing; basic business mathematics; and various office equipment and machines including copier, calculator, and computer utilizing various software programs.
• Ability to operate office equipment.
• Ability to understand and carry out oral and written instructions.
• Ability to express ideas clearly and concisely, both orally and in writing.
• Ability to cooperatively handle a wide variety of tasks.
• Ability to effectively prioritize.
• Ability to perform all duties with composure.
• Ability to use good judgment in the scope of assigned authority.
• Ability to establish and maintain effective relationships with City employees and members of the public.
• Ability to demonstrate an awareness and appreciation of the cultural diversity of the community.
• Comfortable working with Microsoft 365 tools (like Outlook, Word, Excel) and collaborating in Microsoft Teams.

Nice To Haves

• People-first problem solver with a heart for service and a mind for multitasking.
• Thrives on connecting with others—whether in person, over the phone, or through digital channels.
• Brings warmth, professionalism, and clarity to every interaction.
• Actively listens, asks questions, and thinks outside the box.
• Energized by finding creative, customer-centered solutions.
• Stays composed, flexible, and ready to pivot as needed.
• Approach to work is marked by initiative, curiosity, and a desire to make a meaningful impact.
• Go-getter who appreciates direction but doesn’t wait to be told what needs doing—takes the lead and jumps in with enthusiasm.
• Technology doesn’t intimidate—it empowers.
• Handles tasks with polish and accuracy.
• Dependability makes you a key contributor to a smooth and responsive customer experience.
• Champion of Customer Experience with a service-first mindset.
• Strong communicator who is both kind and clear.
• Tech-savvy organizer who thrives in a fast-paced, dynamic environment.
• Curious learner who takes initiative and seeks growth.
• Team player who embraces collaboration and cultural inclusivity.
• Wants their work to matter and takes pride in making a difference in their community.

Responsibilities

• Serves as a key ambassador for the City, performing front desk attendant functions and a variety of administrative and clerical responsibilities that support departments across City Hall.
• Greets and assists visitors, answers and routes calls from the City’s main line, provides general administrative support, and helps ensure the smooth operation of day-to-day City Hall functions.
• Identifies common customer concerns or service trends.
• Assists with special projects and communications.
• Works with departments across the organization to improve service delivery.
• Helps create positive interactions, improve internal workflows, and make City Hall accessible and responsive to the community.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED