Customer Service Specialist-PVO

Experian • Santa Ana, CA

3d • $40,556 - $70,461 • Onsite

About The Position

Experian is looking for a Customer Care Specialist-Personal Visit Office who excels in an evolving environment and is ready to contribute. This role involves being a trusted advisor and compliance champion, working with teams to resolve escalated issues, interpret consumer disputes, and deliver world-class service. The position is an onsite role reporting to the Customer Care Manager.

Requirements

• 1+ years of experience in a phone-based contact center environment.
• Experience interpreting and responding to customer requests and problem-solving skills.
• High school diploma required.
• Proficiency in customer service software, CRM systems, and basic computer applications.
• Must pass background checks, credit screening, and drug testing

Nice To Haves

• Bilingual English/Spanish ability encouraged

Responsibilities

• Resolve complex and escalated customer inquiries with accuracy face-to-face.
• Provide expert-level support for Experian's credit-related services and compliance processes.
• Ensure all customer interactions meet regulatory and internal compliance standards.
• Educate consumers on credit bureau procedures and advocate for credit improvement solutions.
• Collaborate with team members to enhance service delivery and maintain high customer satisfaction.
• Work onsite in the Santa Ana, CA office

Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED