Customer Service Specialist-PVO

Experian • Santa Ana, CA

3d • Onsite

About The Position

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Are you a natural problem solver with experience helping people and experience navigating complex challenges? At Experian, we're looking for a Customer Care Specialist-Personal Visit Office who excels in an evolving environment and is ready to contribute You won't just answer questions, you'll be a trusted advisor, a compliance champion. You'll work with teams to resolve escalated issues, interpret consumer disputes, and deliver world-class service. You will work onsite and report to the Customer Care Manager

Requirements

• 1+ years of experience in a phone-based contact center environment.
• Experience interpreting and responding to customer requests and problem-solving skills.
• High school diploma required.
• Proficiency in customer service software, CRM systems, and basic computer applications.
• Must pass background checks, credit screening, and drug testing

Nice To Haves

• Bilingual English/Spanish ability encouraged

Responsibilities

• Resolve complex and escalated customer inquiries with accuracy face-to-face.
• Provide expert-level support for Experian's credit-related services and compliance processes.
• Ensure all customer interactions meet regulatory and internal compliance standards.
• Educate consumers on credit bureau procedures and advocate for credit improvement solutions.
• Collaborate with team members to enhance service delivery and maintain high customer satisfaction.

Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED