Customer Service Specialist/Pharmacy Technician
SpecialtyRx•Ridgefield Park, NJ
•Onsite
About The Position
Long Term Care Pharmacy seeks CUSTOMER SERVICE/PHARMACY TECHNICIAN TO JOIN OUR TEAM! SpecialtyRx is an innovative, full-service pharmacy who partners with subacute and long-term care facilities throughout the United States, transforming drug care by facilitating the complete medication dispensing process. Under general supervision of a Data Entry Manager and/or Supervisor, and in accordance with local, state, federal and company laws and regulations ensure delivery of excellent customer service through fast, professional and accurate communication.
Requirements
- MUST BE a Registered Pharmacy Technician in the state of NJ.
- Previous experience in pharmacy customer service.
Nice To Haves
- LTC pharmacy experience preferred.
- Hospital or Retail pharmacy experience a plus.
- Knowledge of Brand Name / Generic medications a plus.
Responsibilities
- Perform duties assigned by the Data Entry Manager and/or Supervisor.
- Answer phones to respond to orders, re-orders and general customer inquiries.
- Handle and resolve client Facilities complaints and inquires in timely manner.
- Triage incoming faxes promptly and accurately by facility/department and in accordance with cutoff times.
- Place outbound calls to facilities to clarify orders as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
