Customer Service Specialist - Outreach
About The Position
HealthMark is seeking a Customer Service Specialist - Outreach to join their team. This role involves ensuring excellent customer service by being client-focused and assisting requestors with their medical record needs. The specialist will monitor company communications, provide detailed information on request statuses, field inquiries to appropriate departments, and ensure accurate record-keeping. They will also assist clients and patients with submitting requests, downloading records, and understanding the Med-Release system. The goal is to make health information more accessible to patients and stakeholders within the healthcare ecosystem.
Requirements
- Excellent communication skills, strong analytical and problem-solving skills
- Type 35+ WPM
- Ability to multi-task, prioritize duties, and have strong time management skills
- Proficient computer skills with software applications such as Microsoft Office
- Maintain a positive, empathetic, and professional attitude toward customers always
- High school diploma or GED required
- Previous Medical Records Experience – Knowledge of HIPAA preferred but not required
Nice To Haves
- Fast learner, Ability to adapt to change/ flexibility a must
- Self-motivated and able to work independently - Quick worker - Someone who strives to do more
- Dependable
- Candidate must maintain a high level of business integrity and diligence
- Passionate about people and be able to show patient empathy is a must
- Team player
- Positive attitude
Responsibilities
- Monitor company emails, faxes, and chat line as assigned.
- Provide detailed information while assisting requestors with status of requests for medical records.
- Field emails or faxes to the appropriate departments.
- Ensure notes are accurate and detailed. All actions require a note in Med-Release.
- Provide detailed information to clients, patients and requestors.
- Have an overview of all HealthMark- Group departments’ roles and responsibilities.
- Know the proper use and understanding of statuses.
- Fax and/or email records securely to requestors when requested.
- Assist requestors and patients on how to submit a request online or by fax.
- Assist requestors on how to download medical records through Med-Release.
- Meet daily goals of 100 emails resolved or 200 faxes depending on assigned inbox.
Benefits
- medical, dental, and vision insurance
- 401k matching
- remote opportunities
- paid time off
- a paid volunteer day of your choice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
