Customer Outreach Specialist

Any Hour Group • Paradise, NV

5d • Onsite

About The Position

Our Customer Outreach Specialist play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences.

Requirements

• Pre-employment background check
• Pre-employment drug screen
• Valid driver's license
• Have and maintain a clean driving record

Responsibilities

• Addressing customer inquiries
• Resolving customer issues
• Scheduling timely assistance for repairs, installations, or maintenance
• Serving as the initial point of contact for clients
• Handling calls, emails, and live chats
• Communicating clearly and demonstrating empathy
• Ensuring all customer concerns are handled professionally
• Maintaining accurate records of interactions
• Coordinating with service technicians to deliver seamless service experiences

Benefits

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Holiday pay, vacation pay, & paid time off
• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed