Customer Service Specialist II - Parks and Recreation

City of Boise•Boise, ID

6d•Onsite

About The Position

Be the welcoming face of the Fort Boise Community Center! In this customer-focused role, you'll greet visitors, assist with program registrations, permits, and payments, answer questions, and provide essential administrative support that keeps the center running smoothly. If you enjoy helping people, staying organized, and creating a positive experience for the community, this is a great opportunity to make an impact every day.

Requirements

High school diploma or equivalent and two years of experience working in an office setting assisting customers.
Valid state-issued driver's license.
Ability to pass City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation.
Driving Record Check.
Knowledge of basic accounting including cash handling and monetary reconciliations.
Knowledge of general business office and telephone etiquette, equipment and procedures.
Knowledge of record keeping and filing practices.
Knowledge of general customer service techniques.
Knowledge of organization and department operations, services and policies.
Knowledge of computer usage including related software.
Ability to independently work following established policies and procedures.
Ability to operate standard office equipment including a multi-line telephone system.
Ability to apply basic math.
Ability to read and understand written documents and instructions.
Ability to receive, comprehend and follow oral instructions.
Ability to operate in a fast-paced, high stress environment.
Ability to read and understand complex laws and other written documents.
Ability to assess varying situations, develop solutions and make decisions with minimal direction.
Ability to perform statistical research and analysis.
Ability to provide high-levels of customer service.
Ability to communicate effectively in the English language at a level necessary for efficient job performance.
Ability to perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.
Individuals must be capable of operating vehicles safely and have an acceptable driving record.

Nice To Haves

Four years of prior office, customer service or receptionist experience including basic website development and maintenance and accounting duties.

Responsibilities

Performs routine or repetitive tasks with specific instructions and set procedures.
Handles basic issues and problems and refers more complex issues to higher-level staff.
Performs diverse administrative and customer service duties, including but not limited to clerical tasks and inventory management.
Manages scheduling and resource coordination.
Facilitates activity registration and assists with scholarship processing.
Maintains records of permits, agreements and front office procedures.
Provides information and guidance on programs, services and facilities.
Distributes informational materials and participates in implementation of seasonal activity guides.
Addresses inquiries, resolves complaints and manages payments.
Ensures accurate reconciliation of transactions.
Manages reservation system and assists with bookings.
Oversees lost and found procedures and liaises with law enforcement.
Performs other duties as assigned.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Benefits

Zero-cost premium medical coverage for you and your family (an estimated $10,000 - 20,000 value)
PERSI retirement (11.96% Employer Contribution) plus employer-matched 401(k)/457b
10 hours vacation/month (grows with tenure)
12 paid holidays
8 hours sick leave/month
10 weeks paid parental leave
$500 annual wellbeing incentive
Tuition reimbursement
Free local bus pass
Basic life and long-term disability insurance at no cost