Customer Service Spec II

Garland Commercial Ranges Ltd•Mississauga, ON

27d•Onsite

About The Position

Garland Commercial Ranges is looking for a Customer Service Specialist II, on a 2-year contract! The Customer Service Specialist supports product line(s) objectives to continue to build itself as a recognized world class leader in the Food Equipment industry. Our Customer Service Specialists provide optimum sales service to customers utilizing their knowledge, skills and professionalism. This position requires experience and application knowledge of the products represented. Reporting to the Customer Service Supervisor, this position is 100% based on site, at our Mississauga, Ontario facility. This is a full-time, temporary role on a 2-year contract, covering a maternity leave.

Requirements

Excellent communication and interpersonal skills
Strong problem solving and analytical skills.
Ability to use the Telephone, Computer, Printer, Copy machine and Fax machine and Multiple-line switchboard
Ability to function with minimum supervision in a fast-paced environment.
Ability to work with and communicate effectively with all levels of the organization – both internally and externally.
Strong teamwork skills. Must be a team player.
Ability to deal with frequent changes, delay or unexpected events.
Associate’s degree in Product/Customer Service or equivalent experience
5-8 years of experience required.
7 years of experience in lieu of a degree.

Responsibilities

Responsible for Strategic/National Accounts or large territories.
Fulfils the financial controls and risk management responsibilities inherent in the position.
High degree of customer satisfaction
Team meets CS goals.
The Customer Service Specialist will deal with incoming calls from customers and will handle all aspects of an assigned sales territory and/or accounts.
Acting as liaison between customers, production and distribution departments related to specific customers.
Enter orders in our information/processing system.
Aware of the status of account sales orders, product lead times, delivery schedules, equipment returns and replacements.
Communicate clearly with customers through a variety of means (via telephone, email, fax and the internet), including inquiries and complaints about products and services. Required to follow-up and/or take ownership of the customer’s account until a question is answered or an issue is resolved.
Assists more inexperienced Customer Service Reps