162A - Customer Service Specialist II (Annual)

Merit Medical Systems, Inc.

13d • Onsite

About The Position

At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world. Founded in 1987, Merit Medical Systems, Inc. is a leading manufacturer and marketer of proprietary disposable medical devices used in interventional, diagnostic and therapeutic procedures, particularly in cardiology, radiology, oncology, critical care and endoscopy. Merit serves client hospitals worldwide with a domestic and international sales force and clinical support team totaling in excess of 500 individuals. Merit employs approximately 6,000 people worldwide with facilities in South Jordan, Utah; Pearland, Texas; Richmond, Virginia; Aliso Viejo, California; Maastricht and Venlo, The Netherlands; Paris, France; Galway, Ireland; Beijing, China; Tijuana, Mexico; Joinville, Brazil; Ontario, Canada; Melbourne, Australia; Tokyo, Japan; Reading, United Kingdom; Johannesburg, South Africa; and Singapore. Merit Medical is a leading manufacturer and marketer of proprietary disposable medical devices used in interventional, diagnostic and therapeutic procedures, particularly in cardiology, radiology, oncology, critical care and endoscopy. Merit has made it a priority to understand customers, innovate, and deliver life-changing products and services.

Requirements

• Education equivalent to a high school diploma.
• A minimum of two years of previous customer service experience.
• Demonstrated computer skills, experience with MS Office.
• Knowledge of applicable customer service techniques and the ability to apply those techniques while working with the public.
• Typing skills a minimum of 35wpm

Nice To Haves

• Excellent verbal and written communication skills.
• Strong interpersonal skills.

Responsibilities

• Answers incoming customer calls promptly to place orders for product sales.
• Resolves problems and concerns that customers may have with all facets of product ordering, sales and service.
• Tracks product shipments upon the customer's request or Sales Representatives' request.
• Enters standing orders, fax orders, blanket orders, and mail orders as needed.
• Assists Sales Representatives with customer account problems and sends samples of Merit's products to customers and Sales Representatives upon their request.
• Corresponds with Shipping, Marketing, Quality Assurance, and Manufacturing to ensure that Merit's products are available as soon as possible for shipment to the customer.
• Enters fax & phone orders as needed.
• Performs other tasks as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees