Customer Service Specialist II

ACE Hardware•West Jefferson, OH

21h

About The Position

Ace Hardware is committed to promoting and maintaining a safe, healthy and injury-free environment for all team members. This is our number one priority, and we will support programs and initiatives that focus on this commitment. It is critical that all team members take responsibility for their safety as well as the safety of others to ensure that Ace Hardware is a world-class safety organization. When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets. Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; and Cuautitlán Izcalli, Mexico. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks.

Requirements

Minimum high school diploma required.
Minimum of 2 years customer service experience.
Excellent phone skills including professional phone presence.
Superb problem-solving skills, with ability to interact with anxious customers and follow through quickly with problem resolution.
Excellent computer skills.
Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques as determined by the role.
Be an active participant in contributing to a successful safety culture in the facility.

Nice To Haves

Some college education is preferred.
Prefer experience with SAP, AS400, Microsoft Word and Excel.
Ability to work in warehouse environment when researching discrepancies.

Responsibilities

Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc.
Retrieves retailer information, stock status information, status of purchase orders, make changes to purchase orders, etc.
Follows up on inquiries by checking computer programs for delivery information.
Works closely with shipping and traffic departments regarding delivery status.
Checks with credit department concerning credit status of retailers upon receipt of rush orders.
Maintains files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit adjustments.
Prepares paperwork for accounting department for credits and debits.
Reviews all Returned Goods Forms for correct reason codes to determine correct inventory adjustments and credits are issued.

Benefits

Weekly Pay
Paid Time Off Programs (incl. vacation, paid sick time, holiday pay).
Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met).
Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
Long-term Career Opportunities
Tuition Reimbursement Program
Employee Recognition Program
Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!
Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
Adoption cost reimbursement