Customer Service Specialist II
About The Position
Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries. You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.
Requirements
- 2+ years of customer service experience
- Strong Microsoft Office skills (Word, Excel, PowerPoint)
- Strong telephone and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multi-task and manage time effectively
Nice To Haves
- Call Support
- Customer Inquiries
- Customer Relationships
- Oral Communications
- Phone Calls (Inactive)
Responsibilities
- Takes and processes transactions by telephone, internet and correspondence from customers and representatives
- Enters and maintains database records of customer profiles and prepares and maintains status reports
- Acts as liaison for customers
- Maintains knowledge of company products and customer service processes
Benefits
- Medical plan options
- Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time
- Holidays
- Paid parental leave
- Military leave
- Bereavement leave
- Jury duty leave
- Short and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
