Customer Service Specialist1 at Almaden

GOODWILL OF SILICON VALLEY•San Jose, CA

1d•$18 - $18•Onsite

About The Position

Founded in Santa Clara County in 1928, Goodwill of Silicon is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities. The Customer Service Specialist I (CSS I) is an entry-level retail position responsible for delivering friendly and respectful customer service while learning Goodwill store operations. This role focuses on building foundational skills in customer interactions, merchandising, store cleanliness, and basic cash handling.

Requirements

Knowledge of general arithmetic (adding/subtracting) is required
Ability to follow directions and work cooperatively with others
Ability to maintain self-control and deal effectively with the public and work in cooperation with co-workers.
Ability to tactfully explain decisions or present information clearly, as it pertains to store policies.
Ability to perform arithmetic, and count money/change quickly and accurately.
Ability to learn and accurately perform opening/closing procedures, cash register operation and related paperwork quickly and accurately as they pertain to store operations.
Ability to coordinate hand-eye-foot movements to safely handle and/or move merchandise to minimize damage, eliminating hazards and accidents/injuries.
Ability to move hands and fingers quickly to count money/change and operate cash registers.
Ability to accept directions, follow procedures and perform both repetitive and varied duties without loss of composure or efficiency.
Ability to understand and communicate clearly in English.

Nice To Haves

Retail sales and /or cash handling experience strongly desired
Basic ability to read and write in English

Responsibilities

Provide courteous and professional customer service, greeting customers and responding to inquiries promptly.
Responsible for cash register operation, sales/monetary transactions, opening/closing procedures.
To maintain positive customer and employee relations; reporting any problems/complaints immediately to the store manager or member of management.
To assist with inventory, display, merchandising and placement of donated and new product on the sales floor, store color pulls and price adjustments.
To assist with recovery, picking/straightening up or arranging merchandise and housekeeping tasks (including restrooms) to ensure a neat, clean and safe working environment, and maintaining merchandise in assigned areas of the store.
To become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.
To become familiar with and follow store policies and procedures as well as general company policies.
To be aware of possible damage, theft, or potential safety hazards, report observations immediately to the store manager.
Adheres to company procedures and reports any observed non-compliance to the appropriate supervisor.
Educate and encourage customers to participate in the round-up program.
Educate and encourage customers to participate in the Customer Ambassador Program.
Retrieve priced products from the back room and ensure they are properly stocked, organized, and displayed on the sales floor according to store standards SOP.
Perform store pull color rotations weekly as directed by management or as assigned.
Invite customers to complete the satisfaction survey at the close of each eligible interaction, while maintaining professionalism.
Invite customers to complete the CAP (Customer Ambassador Program) survey at the close of each eligible interaction, while maintaining professionalism.
Performs other duties as requested.
Responsibilities may be added, deleted or changed at any time at the management's discretion, formally or informally either orally or in writing.