Customer Service Specialist I - Rentals (Seasonal)

Willamalane Park and Recreation District • Springfield, OR

139d • $18 - $24 • Hybrid

About The Position

This Willamalane front desk position provides excellent customer service to patrons in person and over the phone. From being a resource to the public on district information to helping people register for programs, this position is typically the first point of contact for people calling or visiting our facilities. Additionally, this position supports Willamalane programs and special events by assisting in program rental operations including room and court set ups, checking on equipment needs and being on site to help resolve facility issues that might occur. Light custodial work is an expectation of this position. This position could be scheduled at any Willamalane facility and may work other job-related duties as assigned. Hours include nights and weekends.

Requirements

• High school graduation or equivalency
• One year of customer service, facility set up and or cashier experience in a busy and highly public environment
• Possession of or ability to obtain current First Aid and CPR/AED certificates
• Drug screen test will be required prior to employment
• Ability to pass a criminal background check

Nice To Haves

• Basic knowledge of program registration and facility rentals
• Skills to provide excellent customer service with the public
• Ability to work independently and as part of a team
• Basic knowledge of mathematics
• Ability to use registration software
• Knowledge of facility operations and maintenance procedures
• Professionally and effectively communicate and work with patrons and team members
• Recognize and resolve service, safety, and operations issues
• Understand and follow oral and written instructions
• Work courteously and tactfully with co-workers and the general public
• Good judgment and initiative in carrying out work assignments
• Maintain composure in emergency situations
• Provide accurate information
• Effectively manage program registrations and facility rentals
• Handle and count money for change back to patrons
• Observe and monitor facility operations
• Accept direction and demonstrate continual learning and improvement
• Work effectively with frequent interruptions

Responsibilities

• Answer a telephone operating system directing calls to appropriate personnel and departments while multitasking with patrons at the front desk.
• Respond to a variety of patron's questions in regard to programs, rentals, parks, etc. Assists patrons with program registration, facility rentals, memberships and other needs as required.
• Professionally respond to suggestions and concerns from patrons regarding programs, activities, policies and practices.
• Provide excellent internal and external customer service. Create a positive experience for coworkers and patrons through professional and courteous behavior and effective problem-solving resolution.
• Communicate effectively and work cooperatively with all district staff.
• Compliant with district and department policies and procedures.
• Work a flexible schedule, including weekends and evenings.
• Problem-solve with participants regarding program activities, rentals, and events.
• Set up and take down chairs, tables, nets, tennis posts, volleyball posts, bleachers and appropriate equipment in accordance with specified schedules; provide other necessary support as needed.
• Provide facility support by assisting the custodial team with light cleaning duties including but not limited to; emptying garbage, sweeping, mopping, vacuuming, disinfecting surfaces, washing windows, light laundry and performing other custodial duties as assigned.
• Provide programmatic support by making appointments, notifying participants of program/class cancellations/changes and maintaining records and files for programs.
• Provide office support by creating correspondence, memos, calendars, rosters, and lists. May also make photocopies, collate and create files for program/staff.
• Provide rental support by checking renters in and out of spaces, explaining and enforcing district rules, assuring spaces are clean prior and after rental activities, supporting large event rentals including parking lot management as needed.
• Attend and participate in mandatory front desk meetings and training as appropriate and relevant to assignments and duties.
• Open and close facility including securing rooms, turning off lights and other equipment, and locking/arming the facility.
• Work independently and also as a team.
• Enforce appropriate building/facility operating policies and procedures.
• Respond positively to feedback and accept direction.
• Perform emergency support as directed in the emergency action plan.
• Administer First Aid, CPR, and AED and responds to emergencies as required.
• Perform other job-related duties as assigned.

Benefits

• Annual cost of living increase (as approved by the Board)
• Sick accrual; 1hr for every 30hrs worked. Part-time employees may use sick leave beginning on their 91st day of employment.
• Holiday Pay (double time) for any hours worked on district designated holidays
• 50-percent discount on selected childcare programs (see Policy Manual for restrictions)
• 25-percent discount on certain recreation programs and rentals
• All-Access Membership for employee. This provides access to group exercise; drop-in usage at Bob Keefer Center; fitness center usage at Bob Keefer Center and Willamalane Park Swim Center; Exercise on Your Own and water fitness classes; recreation swims; one round of golf per day at Camp Putt.
• All-Access Membership provided to household members at a discounted price of $15/month for youth, $25/month for seniors, and $35/month for adults.
• Free Wellness programs for employee
• Payroll direct deposit is available

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED