HR Admin Asst

Unitex•Lawrence, MA

1d•$21 - $23•Onsite

About The Position

Unitex is seeking a full-time Customer Service Specialist/HR Administrative Assistant for our Lawrence, MA Plant. This is an "In office" position, Monday - Friday 8:00 am – 4:30 pm with flexibility to work additional hours when needed. The role involves offering excellent customer service via phone/email to customers, vendors, and walk-in guests, resolving customer requests and complaints, and working with all internal departments. Key responsibilities include timely responses to emails and voicemails, accurate and timely data entry, weekly reporting to the corporate office, and weekly invoicing to customers. Additionally, the position will assist in human resource functions such as onboarding new employees, employee events, and payroll, and will provide support to the Office Manager and General Manager as needed.

Requirements

Recent college graduate or 1+ years of experience in customer service
Proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint, etc.)
Bilingual in Spanish is required
Excellent verbal and written communication skills
Strong ability to multi-task, prioritize and attention to detail
Accurate data entry technique
Excellent time management skill

Nice To Haves

Associate’s degree preferred

Responsibilities

Offer excellent customer service via phone/email to our customers, vendors and to our walk-in guests
Engage with customers and resolve customer requests and complaints
Work with all internal departments
Timely responses to emails and voicemails
Ensure accurate and timely data entry
Weekly reporting to the corporate office
Weekly invoicing to our customers
Assisting in the human resource (HR) functions such as onboarding of a new employee, employee events, payroll
Assists Office Manager and General Manager as needed