Customer Service Specialist - Clinic

Access: Supports for Living•Middletown, NY

2d•Onsite

About The Position

Be part of a team that values connection, accountability, and real impact. At Access, our Culture Playbook isn’t a poster on the wall – it’s how we show up for each other and for the people we support. You’ll be part of a team that is clear about expectations, supportive and accountable, and focused on outcomes that matter to people. This role is committed to helping people live the healthiest and fullest lives possible – while making sure our staff can do the same.

Requirements

Minimum 1 year in a clerical support role
Computer skills (Microsoft Word, Excel, Outlook) and experience working with electronic health records
Excellent communication, customer service, and organizational skills
High School Diploma or GED
Must be capable to sit or stand in front of a computer for long-periods of time
Able to work in open space floor plan
Must be capable to move throughout work day and follow people served throughout community
Work alongside co-workers within 3 feet
Must be able to move in tight spaces
Occasional lifting of > 25+ pounds

Nice To Haves

Bilingual English and Spanish speaking a plus

Responsibilities

Be customer focused, able to multi-task in a high volume community counseling center
Registering new clients for services, verifying insurance information, collecting co-pays, and scheduling appointments
Answering phones, directing calls and taking messages
Scanning to electronic healthcare record, copying, filing, and archiving charts
Submitting emails
Perform other duties as assigned
Answering Calls
Emailing
Faxing
Co-Pay collection
Mail Processing
Appointment Scheduling
Registration of new clients