Customer Service Specialist-Aftermarket

ITT Inc. - English US • Valencia, CA

5d • $55,800 - $83,000 • Onsite

About The Position

The Customer Service Specialist serves as the primary liaison between ITT and assigned customers, managing order processing and supporting day-to-day business operations.

Requirements

• 5 years of customer service experience in Aerospace.
• Experience in the aftermarket aerospace industry; FAA repair station knowledge is preferred.
• Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers.
• Must be proficient in Microsoft Office Suite (Word, Excel and PowerPoint) to prepare spreadsheets, graphs, presentations and reports.
• Must possess ERP system knowledge, experience with AS400 or Oracle is a plus.
• Candidate must be a well-organized, multi-tasking, self-starting individual.

Nice To Haves

• Business or Technical School (AA/AS) or Equivalent desired
• FAA repair station knowledge is preferred.

Responsibilities

• Purchase order entry and order acknowledgment.
• Coordinate and administer customer schedule change requests.
• Maintain a high level of data integrity and adhere to department turnaround times.
• Provide post sale order status, customer and application support through completion of contract.
• Communicate with customers daily via telephone, email and fax correspondence.
• Administer customer requirements via customer web portals as needed.
• Prepare and submit price quotes and negotiate price and delivery schedule for legacy products.
• Support Sales and Marketing forecasting and sales analysis activities.
• Mitigate customer complaints concerning billing disputes and services rendered.
• Liaison between ITT CT finance and customer to provide research and support of credits and invoice re-bills.
• Interface organizationally with all supportive departments as needed to support customer needs.
• Build rapport and promote communication across internal supply chain and drive for issue resolution.
• Promote department objectives and office lean principles.

Benefits

• health insurance
• 401(k)
• short and long-term disability
• paid time off
• growth and developmental opportunities
• other incentive compensation programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree