Customer Service / Shift Lead

Domino's•Lincoln, NE

11d

About The Position

Domino’s is seeking a dedicated, professional Customer Service Representative for its franchise team in Lincoln, United States. The position begins with taking orders and assisting customers, then progressively develops shift-leadership skills through hands-on experience, mentorship, and shadowing experienced shift leads. The role includes customer service duties and learning to support shift operations, team performance, training, scheduling, and resource allocation.

Requirements

Strong verbal and written communication skills and the ability to interact professionally with diverse customers and team members.
Willingness to develop leadership abilities and learn to motivate, coach, and support team members.
Strong problem-solving and conflict-resolution skills, including the ability to make sound decisions under pressure.
Ability to manage multiple priorities while maintaining attention to detail and operational standards.
Good organizational and time-management skills, with willingness to learn scheduling and resource allocation.
Ability to work flexible schedules, including evenings, weekends, and holidays as required.
Willingness to learn POS systems and other customer service software; training is provided.
Openness to learning performance management, staff training, and quality assurance protocols.
Commitment to learning food safety standards, health regulations, and industry best practices.
Customer-focused mindset and commitment to brand reputation and service excellence.
Ability to learn and adapt in a fast-paced, customer-facing environment.

Nice To Haves

Background in restaurant, retail, or hospitality environments.
Experience with or willingness to learn scheduling software and performance management tools.
Interest in developing operational awareness and understanding team performance metrics.

Responsibilities

Accurately take customer orders by phone, online, and in person, recording special requests and preferences.
Help customers with menu choices, pricing, promotions, and delivery options.
Process payments and handle cash accurately and honestly.
Respond to inquiries and resolve complaints promptly and professionally.
Coordinate with kitchen and delivery teams to help ensure orders are prepared and delivered on time.
Maintain accurate records of orders, special requests, and customer interactions.
Follow company standards, food safety protocols, and quality assurance measures.
Shadow experienced shift leads to learn shift operations and team dynamics.
Support shift team members and help ensure compliance with company policies, procedures, and operational standards.
Assist with training new team members on order-taking, customer service, POS usage, and company standards.
Learn to monitor team performance, order accuracy, and customer satisfaction under guidance.
Learn shift scheduling, staffing coordination, and resource allocation.
Communicate shift observations, order metrics, and performance feedback to management as directed.