Customer Service - Self Storage Manager

Public Storage•Santa Fe Springs, CA

2h•Hybrid

About The Position

Public Storage is the self-storage industry leader and we are Hiring Now! Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage needs and make suggestions, including selling packing and moving supplies. Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent. Auditing cash drawers and making bank deposits are part of the daily business. We help keep our customers current with payments and make reminder and collection calls when required. Property Managers are responsible for: Property Managers may be required to drive to multiple properties and perform bank cash deposits. Property managers are expected to work alone; be responsible for opening and closing facilities; assist reservation and walk-in customers in renting storage spaces, including resolving issues and completing lease agreements; be responsible for company assets/property; and access customer accounts, including confidential and sensitive personal information, when responding to break-ins and delinquent accounts. Property Managers will accept, enter, and accurately document all customer payments, ensuring that cash handling and deposits are conducted in accordance with company policy. Property Managers will make scheduled delinquent calls, access customer personal information, execute lien sales, and administer transactions with Auction Vendors, including providing access to purchased space.

Requirements

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
Must have a valid driver’s license.
Must utilize own vehicle to travel between different work locations and/or while conducting other work-related business.
Ability to transport lift/move items weighing up to 35 pounds.
Ability to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.

Responsibilities

Assess customer storage needs and make suggestions, including selling packing and moving supplies
Perform daily storage unit inspections to confirm inventory and availability
Audit cash drawers and make bank deposits
Keep customers current with payments and make reminder and collection calls
Drive to multiple properties and perform bank cash deposits
Open and close facilities
Assist reservation and walk-in customers in renting storage spaces, including resolving issues and completing lease agreements
Be responsible for company assets/property
Access customer accounts, including confidential and sensitive personal information, when responding to break-ins and delinquent accounts
Accept, enter, and accurately document all customer payments, ensuring that cash handling and deposits are conducted in accordance with company policy
Make scheduled delinquent calls, access customer personal information, execute lien sales, and administer transactions with Auction Vendors, including providing access to purchased space
Perform cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.