Customer Service Self Pay Specialist I, Single Billing Office, Baptist Metro Square
About The Position
Baptist Metro Square is hiring a Customer Service Self Pay Specialist I to join our team in Jacksonville, Fl. This is a full-time opportunity Monday - Friday 8:00am - 5:00pm. Baptist Health is recognized as a top place to work in health care and has been caring for patients in Northeast Florida for over 30 years. As a locally governed, faith-based, not-for-profit health system, Baptist Health provides a full spectrum of care through 200+ locations and six hospitals, including centers of excellence like Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute, and Wolfson Children's Hospital. The Customer Service Self Pay Specialist I will be highly engaged in the Baptist patient and family experience, requiring efficiency and effectiveness with Epic, alongside demonstrating Baptist Core Values with empathy and compassion.
Requirements
- 1-2 years Billing Experience Required
- 1-2 years Medical Billing Experience Required
- 1-2 years Customer Service Experience Required
- High School Diploma Required
Nice To Haves
- 1-2 years Call Center Experience Preferred
Responsibilities
- Serves as the point of contact for the Baptist Health integrated single billing office customer service center handling a high volume of patient inquiries through inbound and outbound telephone calls, interactive voice recorder (IVR) messages and MyBaptistChart inbasket messages and social media
- Responsible for the timely, accurate resolution of patient, guarantor, and third party (ie insurance companies, attorneys, providers) inquiries for hospital and professional services provided by the Baptist Health enterprise
- In addition to resolving inquiries, functions include processing of patient payments, establishing payment arrangements, coordinating and monitoring timely responses from Baptist regarding contested accounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
