Customer Service & Sales Representative
Shenandoah Telecommunications•Buckhannon, WV
•Remote
About The Position
As a Customer Service Representative, you’ll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value. This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential.
Requirements
- 1+ year customer service or call center experience
- Strong communication and problem-solving skills
- Ability to navigate multiple systems and handle high call volume
- Comfortable identifying sales opportunities while supporting customers
- Self-motivated and able to work independently
- Dedicated, private workspace required
- High-speed wired internet (no Wi-Fi-only or satellite connections)
Responsibilities
- Be the first point of contact for customers.
- Help solve problems.
- Answer customer questions.
- Identify opportunities to deliver additional value to customers.
- Combine customer service and sales.
Benefits
- 401k contribution and match
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- PTO
- Holidays
- Paid training
- Ongoing development
- Discounted Shentel services in specific areas
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
