Customer Service & Sales Representative

Shentel • Lancaster, OH

1d • $42,000 - $60,000 • Remote

About The Position

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.
Location: Remote within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio
Schedule: Full-time
As a Customer Service Representative, you’ll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value. This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential.

Requirements

• 1+ year customer service or call center experience
• Strong communication and problem-solving skills
• Ability to navigate multiple systems and handle high call volume
• Comfortable identifying sales opportunities while supporting customers
• Self-motivated and able to work independently
• Dedicated, private workspace required
• High-speed wired internet (no Wi-Fi-only or satellite connections)
• Company-provided equipment
• Paid training with full attendance required

Responsibilities

• Be the first point of contact for customers
• Help solve problems
• Answer customer questions
• Identify opportunities to deliver additional value
• Combine customer service and sales
• Directly impact customer experience
• Directly impact earning potential

Benefits

• 401k contribution and match
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• PTO
• Holidays
• Paid training
• Ongoing development
• Discounted Shentel services in specific areas

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed