Customer Service Sales Representative - Call Center

TUFFSHED•Lancaster, TX

11d•Hybrid

About The Position

Tuff Shed is recruiting for a full-time Customer Service and Sales Representative at our Lancaster, TX call center. This role offers a hybrid work schedule option after training (2 days remote / 3 days in office). The Customer Service & Sales Representative (CSC Rep) is responsible for selling Tuff Shed provided wholesale products and services to Home Depot (HD) customers. Additionally, the CSC Rep is responsible for providing excellent customer service and support to our customers and partners in order to achieve Tuff Shed’s sales and customer satisfaction objectives.

Requirements

Highly motivated, with a competitive spirit
Ability to work within a flexible schedule, including evenings and weekends (hours of operation are Mon-Sat 7:00am to 9:00pm, and 8:30am to 7:00pm on Sunday)
Hands-on computer skills in Microsoft Office and Internet applications required
Ability to solve problems using sound logic and good business judgment
Ability to read, write and understand instructions given orally, in writing and/or in diagram form
Ability to prepare written correspondence such as emails and chats that create a professional image for Tuff Shed
Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
Ability to prioritize and effectively manage time
Ability to work successfully within a team environment

Nice To Haves

Experience working in a call center or customer service environment preferred
Sales experience, including direct sales/internet/phone sales preferred
experience in utilizing Customer Relations Management (CRM) software is highly preferred
Bilingual (English/Spanish) skills a plus

Responsibilities

Courteously and professionally communicates and corresponds with customers and Tuff Shed/HD partners via inbound and outbound calls, emails, and chat
Sells Tuff Shed supplied wholesale products and services to HD customers; achieves all monthly goals
Accurately tracks and reports customer leads via Salesforce CRM and sales via spreadsheets and JD Edwards data management system
Promptly follows up with customer leads via phone, email, or chat after receiving lead information
Secures sensitive customer information when sending personal information via email or the web with the security measures in place for Internet use, as well as shredding any printed materials with customers’ personal information
Corresponds with the data entry department on customer orders, as necessary, to resolve any order issues