Call Center Customer Service Representative

The Sydney Call Centre • Sydney, NS

4d • Onsite

About The Position

MCI is seeking Customer Service Representatives to deliver exceptional support to clients. In this role, you will assist customers with inquiries, provide technical support, and offer product recommendations, all while ensuring a best-in-class customer experience. To be considered, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. MCI is a growing tech-enabled business services company with a strong call center footprint and operations across multiple countries, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions. Our contact centers utilize both on-site and remote agents with advanced technologies to enhance customer journeys, drive scalability, and reduce costs. MCI is committed to fostering an environment for professional career building, continuous learning and development, and contributing to a globally expanding, industry-leading organization.

Requirements

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English and Spanish.
• Excellent communication and interpersonal skills.
• Ability to handle high call volumes and multitask.
• Strong attention to detail and organizational skills.

Nice To Haves

• Previous customer service experience is preferred.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Document all interactions in the CRM system.
• Follow up with customers to ensure satisfaction.
• Adhere to company policies and quality standards.
• Collaborate with team members to improve service delivery.

Benefits

• Paid Time Off
• Paid holidays
• Supplemental health coverage through Blue Cross (for full-time employees)
• Life insurance options
• Accident and critical illness insurance
• Career Growth opportunities (focus on internal promotions)
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED