Customer Service & Sales Representative

Danaher • Torrance, CA

14h • $23 - $27 • Onsite

About The Position

The Customer Service & Sales Support Representative is responsible for providing the highest quality of customer service to internal & external customers. This includes, but is not limited to entering orders, answering customer inquiries via phone, e-mails, and live chat, entering and processing RA’s, processing change requests, maintaining the customer file and escalating customer/system issues appropriately.
This position reports to the Customer Service & Sales Support Manager and is part of the Customer Service & Sales Support team located in Torrance, CA and will be an on-site role.
In this role, you will have the opportunity to:
Provide customer support via phones and emails
Enter customer orders into CRM system
Enter and process return authorizations.

Requirements

• High School Diploma or equivalent (GED)
• At least 1 year of experience in customer support

Nice To Haves

• Microsoft Office and Database Management experience
• Possess an understanding of the functionalities of CRM & ERP systems
• Strong commitment to quality, efficiency, and effectiveness

Responsibilities

• Provide customer support via phones and emails
• Enter customer orders into CRM system
• Enter and process return authorizations
• Answering customer inquiries via phone, e-mails, and live chat
• Entering and processing RA’s
• Processing change requests
• Maintaining the customer file
• Escalating customer/system issues appropriately

Benefits

• paid time off
• medical/dental/vision insurance
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED