Seasonal & Regular Customer Service, Sales Floor Support & Stock - The Gallery at Westbury Plaza Rack

Nordstrom•Garden City, NY

12d•Onsite

About The Position

This role is for a Seasonal & Regular Customer Service, Sales Floor Support & Stock Associate at The Gallery at Westbury Plaza Rack. The position involves working in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming atmosphere, and ensuring a quick and easy customer experience. Flexibility is key, as team members may work in different areas of the store to maintain cleanliness, organize stockrooms, and assist customers. Roles are available in Sales, Customer Service, Stock, and Fulfillment departments.

Requirements

Clear, effective communication with strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Ensure the salesfloor stays "runway ready" by re-merchandising and straightening throughout the day.
Assist customers with a variety of transactions across different platforms (in-store, online and mobile) by operating a point-of-sale system.
Handle cashiering duties, including bagging items of all sizes and handling bulky or heavy items.
Ensure a seamless and friendly customer experience.
Create a smooth fitting room experience by greeting and assisting customers and sorting/returning clothing.
Maintain a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in all store technologies.
Adhere to all operational, merchandise, and asset protection standards.
Promote initiatives like the Nordstrom Rewards program.
Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments.
Fulfill customer orders in a timely manner following quality standards.
Prepare and ship customer orders following quality, packing, and shipping standards.
Utilize inventory management systems to scan, process, and research merchandise shipments.
Assist in maintaining clean and organized selling floors and stockrooms.
Provide general support to the store, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.