Customer Service & Sales Chat Representative (Non-Voice)
About The Position
VXI Global Solutions is hiring customer-focused, sales-driven individuals for a non-voice Customer Service & Sales Chat Representative role. Representatives support customers through chat, resolve billing inquiries, recommend relevant products and services, and contribute to customer satisfaction and sales performance. The role involves handling multiple customer interactions at once while maintaining accuracy, professionalism, and a balance between customer experience and sales objectives. VXI provides paid training, ongoing development, competitive benefits, and opportunities to build a long-term career. The company is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.
Requirements
- High school diploma or GED.
- Strong written and verbal communication skills.
- Customer-focused mindset.
- Excellent active listening and probing skills.
- Ability to build rapport and demonstrate empathy through chat interactions.
- Ability to follow established processes and scripts while maintaining a natural communication style.
- Strong sales aptitude.
- Goal-oriented, results-driven, and motivated to meet productivity, quality, and sales targets.
- Strong analytical and problem-solving skills.
- Ability to identify customer needs and provide appropriate solutions.
- Ability to adapt to changing processes, systems, and business requirements.
- Openness to coaching and continuous improvement.
- High level of integrity and accountability.
- Strong sense of ownership and responsibility.
- Ability to work effectively under pressure.
- Strong time management and multitasking skills.
- Detail-oriented with excellent organizational skills.
- Resilient and able to handle challenging customer situations professionally.
Responsibilities
- Provide customer support through chat channels.
- Address and resolve billing-related concerns and inquiries.
- Promote and sell products, services, and package upgrades based on customer needs.
- Maintain high levels of customer satisfaction and loyalty.
- Meet quality, productivity, and sales performance goals.
- Handle multiple customer interactions simultaneously while ensuring accuracy and professionalism.
- Deliver exceptional service while balancing customer experience and sales objectives.
Benefits
- Paid training
- Ongoing development
- Competitive benefits
- Opportunities to build a long-term career
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
