Customer Service - Chandler

Accurate Placement•Chandler, AZ

3d•Onsite

About The Position

The Customer Service - Road Tester works outdoors and provides customer service while administering parking and road tests for applicants seeking a driver’s license. The role involves observing driving tests while riding in the customer-provided vehicle, explaining testing requirements, documenting and scoring tests, and informing applicants of their results. Tests typically take approximately 20 minutes. Additional duties may include supporting the greeter station, taking photos, administering written tests, entering exam results, and providing lobby and kiosk support.

Requirements

Must be at least 21 years old.
At least 1–2 years of proven customer service skills.
Must have a valid Arizona driver’s license.
Must enjoy working with people in person.
Ability to explain the testing process and requirements.
Ability to oversee road and parking tests.
Ability to use a computer to record documentation.
Fingerprint check required.
Background check required.

Responsibilities

Provide excellent customer service.
Explain the testing process and requirements to applicants.
Oversee road tests for applicants seeking a driver’s license.
Oversee parking tests for applicants seeking a driver’s license.
Complete pre-trip vehicle inspections.
Observe driving tests while riding in the vehicle with the driver; the driver provides the vehicle.
Document and score tests and issue pass or fail results based on observed qualifications.
Inform applicants of their test results.
Handle, file, and record documentation.
Provide greeter-station support where applicable.
Take photos.
Administer written tests and enter exam results.
Provide lobby and kiosk support.
Conduct VIN inspections.