Customer Service Return Agent (Dallas Fort Worth Airport)
About The Position
At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and an hourly pay of $18. You welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression. You inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels. You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process. You promote additional SIXT products and services where applicable, turning every return into a brand experience. You identify and tag vehicles for maintenance and ensure they are moved to the correct location. You work in various weather conditions and are willing to take on additional tasks to support business needs.
Requirements
- High school diploma or GED
- At least 1 year of customer service experience
- Ideally a background in sales, service, or hospitality
- At least 18 years old
- Hold a valid driver's license with a clean driving record
- Authorized to work in the United States without requiring sponsorship
- Possess basic computer navigation skills
- Familiar with Microsoft Office applications
- Can work 40 hours per week
- Willing to wear a company uniform
Nice To Haves
- Speaking other languages is a plus
Responsibilities
- Welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression
- Inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels
- Complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process
- Promote additional SIXT products and services where applicable, turning every return into a brand experience
- Identify and tag vehicles for maintenance and ensure they are moved to the correct location
- Work in various weather conditions and are willing to take on additional tasks to support business needs
Benefits
- Healthcare coverage (medical, dental, vision)
- Life insurance
- Critical illness insurance
- Hospital indemnity insurance
- Pet insurance
- 401k plan
- PTO
- Sick leave
- Time and a half for working on public holidays
- Employee Assistance Program
- Employee-only rental rates
- Family rental options
- Exclusive discounts for employees
- Uniform with weekly dry cleaning
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
