Customer Service Return Agent (Dallas Fort Worth Airport)

SIXT•Dallas, TX

1d•Onsite

About The Position

At SIXT, the Customer Service Return Agent is responsible for customer engagement and vehicle management. This role involves greeting customers, inspecting rental vehicles, completing return transactions, promoting SIXT products and services, and identifying vehicles for maintenance. The agent will work in various weather conditions and support business needs as required.

Requirements

High school diploma or GED
At least 1 year of customer service experience
Ideally a background in sales, service, or hospitality
At least 18 years old
Valid driver's license with a clean driving record
Authorized to work in the United States without requiring sponsorship
Basic computer navigation skills
Familiar with Microsoft Office applications
Can work 40 hours per week, including day or evening shifts
Willing to wear a company uniform

Nice To Haves

Speaking other languages is a plus

Responsibilities

Welcome all customers upon arrival, delivering a friendly and professional return experience.
Inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels.
Complete return transactions accurately and advise customers on final rental charges.
Promote additional SIXT products and services where applicable.
Identify and tag vehicles for maintenance and ensure they are moved to the correct location.
Work in various weather conditions and take on additional tasks to support business needs.